Refund & Payment Terms

One-time payment

The price, currency and report tier are displayed before you confirm payment. Payments are processed securely by Stripe. AuditLabHQ reports are one-time purchases, not subscriptions, unless checkout explicitly says otherwise.

Digital delivery

Report generation begins automatically after successful payment and the report is sent to the email address entered at checkout. Please check your spam or junk folder and confirm that the address was entered correctly before contacting support.

When we will help

If you are charged but do not receive your report, receive the wrong report tier, are charged twice, or the delivered file is unusable because of a technical failure, contact support@auditlabhq.com. Include the purchase email, audited domain and approximate payment time so we can locate the order.

We will first try to correct the issue or deliver a working report. If we cannot do so within a reasonable time, we will refund the affected purchase to the original payment method.

Change-of-mind requests

Because report generation starts automatically and creates personalized digital content, a completed and correctly delivered report is generally not refundable solely because you changed your mind or no longer need it. This does not limit any mandatory consumer rights that apply to you.

Request timing and processing

Please contact us within 14 days of purchase so we can investigate promptly. Approved refunds are sent to the original payment method. Your bank or card provider controls how long the credit takes to appear.

Charge questions

If you do not recognize a payment or have any concern about an order, contact us before opening a payment dispute when possible. We will investigate and respond with the order details available to us.